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General

What do you mean by "Per person on twin sharing basis"?

This means the rates are for one person, when the accommodation is on twin-sharing, i.e., two people are sharing the room. Single occupancy has different rates, please call for these rates.

What is the standard check-in/out time in the hotels?

The standard check-in time is after 1400 hrs (local time) and check-out time is 12 noon. But it may vary from season to season and city to city. Please check with the agent for policy of the selected hotel.

What's the difference between a Double & a Twin Room?

A Double Room has 1 King-size bed where as a Twin room has 2 Single or Queen-sized beds.

What does half-board and full-board stand for?

A half-board meal plan includes breakfast and one major meal - either lunch or dinner, whereas full-board includes all 3 meals, i.e., breakfast, lunch and dinner.

What does EP, CP, MAP and AP stand for?

EP stands for European Plan (Room only basis), CP stands for Continental Plan (Room with Breakfast), MAP stands for Modified American Plan (Room with Breakfast and One Major Meal - either Lunch or Dinner), AP stands for American Plan (Room with All Meals i.e, Breakfast, Lunch & Dinner).

Can more than three adults stay in one room?

Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn't exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra–guest charges and the maximum number of people allowed in the room you've booked.

If I want to customize my holiday package in terms of where I want to stay, what inclusions I want, and in what price range, will Mytourguru.com be able to help me with that?

No problem. Just call our travel Experts at 8510001896 or 9910001896, Monday to Saturday, 9 AM to 9 PM, or simply drop in a mail to us at info@mytourguru.com with your query. We will arrange the best customized package for you.

Booking Holiday Packages

Who do I write to in-case I face problems on tour or while booking?

Please call or drop us an email on info@mytourguru.com

Last month when I checked a holiday package on mytourgugu.com, the amount was different. But this month when I checked same package, the amount had changed. Why is that so?

The rates / prices of the holiday packages shown on the Site are quotation only and no blocking has been made. Prices/Taxes are subject to changes and availability.

So if I want to book a holiday package mentioned on the site, it is not confirmed that I will be able to book it?

All holiday packages and deals are subject to availability with the hotel. Upon receiving your query, we check with the hotel for availability of rooms. Only once the hotel has confirmed only then do we charge you payment for the package.

On some months the rates for a particular package are high and on some months the rates are low for that same package. Why is that so?

Special rates shall apply for peak seasons and festivals and the inclusions of such holiday packages may vary without any notice. Besides this, rates change twice during a year – in April (off season) and September (peak season).

I have a child travelling with me for a holiday. Will there be any charged for him / her as well?

Every hotel has a separate child policy. For a child below 5 years of age, the stay is usually complimentary in the hotel (the age may vary for some hotels). And if the child is between 5 to 12 years, special child rates are charged (this age may vary for some hotels). Customer can choose whether they want a separate bed for the child, for which the charges will be additional, or whether they want the child to stay without an extra bed.

How do I make payment for a holiday package that I liked on Mytourguru.com?

Holidays involves an offline mode of payment. That is, you do not have to pay immediately to book your holiday. The steps involved towards booking your holiday package include –

Please go through the complete itinerary, hotel details, inclusions, and price before submitting query.

If there is any holiday deal or package that you would like to receive more information on, or proceed for booking, then just drop us an email on info@mytourguru.com.

Key in your details with the correct full name, e-mail ID, phone number, number of travellers, and other important details.

Our Holiday Experts will call you within 4 working hours to clarify your concerns regarding the holiday package and to initiate the payment process.

If you are comfortable with the holiday package, then the Holiday Experts will share a Booking ID with you.

You can make the payment by Cash, Bank transfers, Online or by Net banking.

Is it necessary for me to enter my email id and phone number at the time of submitting query? Yes, if you will not share a valid e-mail ID and phone number with us, our call center executive will not be able to contact you to confirm / share more details about the package.

After I have made my Booking

How do I know if my booking was successful?

After you have completed the transaction, you will receive an email confirmation from us for your booking. Please carry a print out of the confirmation ticket at the time of travel.

How will I communicate to the customer care once the booking is done?

You will get a booking ID number once you make any reservation. You need to quote that after making the booking.

What if I don't get a confirmation of my Holiday Package Booking?

We send the confirmation voucher within 24 hours after making the booking, if you don't get it please call us or mail us at info@mytourguru.com

What kind of vehicle will be provided for the travel?

The vehicle type depends on the group size. These range from air-conditioned cars to air-conditioned coaches.

Cancellation / Refund / Amendments.

What are the cancellations charges for holiday packages?

Cancellation charges depend on the Hotel/city for which the package is booked. Please check with our customer support agent for more details.

Can I cancel my Holiday tour midway?

Yes, you can but the amount would be non-refundable.